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General conditions of sale and cancellation

These terms and conditions are sent to the customer together with his booking confirmation. Any reservation entails complete and unconditional acceptance of the customer to these terms.

The hotel reserves the right to apply special cancellation policy in case of booking exceeding 3 rooms.

It is reminded to the client, in accordance with Article L. 121-20-4 of the Consumer Code, it does not have the right of withdrawal as provided in Article L. 121-20 of the Consumer Coder, since the services are provided on a date or at specified intervals.

Please note that the credit card holder used for the reservation must be the same as the person staying at the hotel.

Reservation Terms :

In order to guarantee your booking and also for your consumption and other services during your stay, a credit card details from the partner Visa, American Express, MasterCard with expiration date is required.

Reservations will only be considered confirmed after the receipt of a deposit of 40% of the total amount of the stay with a minimal amount of one night.

For the reservations made less than 7 days before the arrival the hotel reserves the right to charge the total amount of the stay.

Cancellation Terms :

A cancellation insurance can be subscribed on the hotel website during the reservation or directly at the front desk. Conditions are available on request. 

The cancellation insurance allows the refund of your stay in case of major problem.

In case of cancellation the following conditions shall be applied.

  • In case of cancellation your deposit will be kept as indemnity (article of civil code 1590).
  • Nevertheless, a partial refund could be done according to terms and conditions and if the hotel can rebook some cancelled nights. Possible bank charges could be charged by the hotel.

  • In case of cancellation less than 14 days from the due date of arrival the total amount of the stay will be charged. However, a partial refund may be made if all nights are re-rented by the hotel less the deposit amount and bank charges.
  • This condition is applicable for all reservations made less than 14 days before the arrival.

  • In case of no show the total amount of the stay will be charged and not refundable.

  • If you have taken an insurance with the hotel or if you have a personal insurance and, in the event of cancellation, the hotel provides an invoice for the amount paid for reimbursement to the insurance.

Modification of your stay :

  • In case of modification of your arrival date less than 14 days from the due date of arrival, all nights non rented again will be payable to the hotel as compensation.
  • In case of early departure the total cost of the stay will be retained as compensation.

Data protection Act :

In accordance with the Data Protection Act of 6 January 1978, all the computer data concerning you are treated with the strictest confidentiality. You are entitled to consult, correct or erase the data on you and may exercise this right at any time by contacting the Hôtel les Bouis – 188 Chemin des Bouis – 83350 RAMATUELLE